We are sorry to hear about the issue you experienced. We apologize for any inconvenience caused. We are committed to resolving this matter promptly and ensuring your satisfaction.
We kindly ask you to create a service ticket by filling out our feedback form here. The more information you can provide on the issue, the faster we can find a solution. Please remember to attach pictures as this helps our technical support team to fix the issue quicker. You can expect a first feedback 5 days after the ticket is created.
Thank you very much for your collaboration.