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      Can I return packaging material?

      Guideline for returnable packaging material

      Yes, you can return packaging material. The general guidelines are:

      • Type of material: Returnable packaging material includes only

        • Plastic Pallets

        • Metal Top Frames

      • Only undamaged material: Material can only be returned if it is undamaged. 

      • Only NOMOQ’s own material: Only plastic pallets and metal top frames with the NOMOQ label can be returned.

        Material that does not belong to NOMOQ but was returned to NOMOQ will only be sent back to the customer on customer's cost, or disposed of after 6 months at the customer's cost.

      • Deposit: In any case, for returnable packaging material, the deposit must be paid with the sales order invoice and will be reimbursed in full when the material is returned to NOMOQ. The deposit amounts are:

        • Plastic pallets: 95.00€ / £ 80.00

        • Metal top frames: 40.00€ / £ 35.00

      • Minimum yearly quantity: Only customers with an annual order volume exceeding 250,000 cans are eligible to request reusable packaging material.

      • Pooling costs:

        • The pooling cost, e.g. handling fee, for returnable pallets and top frames is 5.00€ / £5.00 each, non-refundable. 

        • NOMOQ organizes the return of pallets and top frames upon customer request as soon as 50 pallet-top frame sets are accumulated at the customer.

        • The pooling costs will be offset against the refunded deposit no later than 60 days after pickup.

        • If the customer wishes to return the packing material for less than 50 pallet-top frame sets, this must be organized by the customer at their own cost. The handling fee will not be charged.

      • Deadline of 24 months: Packaging material can only be returned within 24 months after delivery.

      • Packaging: The pallets and top frames should be stacked in sets of pallet and top frames on top of each other up to 2.2m high (meaning pallet, top frame, pallet, top frame, and so on) and then strapped.

      • Undamaged cardboard layer interlayers can be returned for environmentally friendly reuse of the material, if possible. There is no refund for such material. If the customer wishes to return undamaged cardboard layer pads, these must be placed between a (NOMOQ) pallet and a (NOMOQ) stacking frame with a height of up to 0.5 metres and then strapped.