We endeavour to deliver flawless products, but a certain percentage of dented cans due to transport is industry standard.
At NOMOQ, we are committed to delivering flawless, high-quality products, ensuring that every can meets our strict quality standards. During commissioning and loading, we thoroughly inspect and package our cans to prevent defects.
However, due to the lightweight and fragile nature of empty beverage cans, a certain percentage of dented cans during transport is considered industry standard. As the quality leader in digitally printed cans, we have established clear guidelines for transport-related damage:
- Less than Truckload (LTL) Deliveries: A maximum of 1.5% dented cans per shipment is considered within standard tolerance and does not qualify for a claim with the logistics provider.
- Full Truckload (FTL) Deliveries: A maximum of 0.5% dented cans is within standard tolerance.
If the number of dented or damaged cans exceeds these limits, you can report the issue by opening a ticket here. Each case will be reviewed with the utmost care to find a satisfactory resolution.
As we deliver our goods according to FCA (Incoterms 2020), the buyer is responsible for insuring the shipment against damage during transport.
Please also read our exclusion of liability for cans falling out of the pallet (=lost cans), which can be found here.
For any concerns or claims, our Customer Service team is always available to assist and ensure you receive the best possible service.