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Do you have a return policy in case of receiving dented or damaged cans?

We endeavour to deliver flawless products, but a certain percentage of dented cans due to transport is industry standard.

As the quality leader for digitally printed cans, it is very important to us that we deliver flawless products. During commissioning and loading we ensure that the cans are free of defects and properly packaged. 

As empty beverage cans are very susceptible to mechanical impact due to their low weight, a certain proportion of dented cans due to transport cannot be avoided. This applies in particular to deliveries involving less than a full truckload.

We work with the following guideline:

- For deliveries involving less than a truckload (LTL), dented cans up to a proportion of 1.5% of the total delivered amount are within the tolerance and do not lead to a claim with the logistics provider.

- For deliveries involving full truckloads (FTL), this value is significantly lower and amounts to 0.5%.

If the amount of dented or damaged cans exceed the percentage shown above, simply report the issue in the Customer Support section on our Platform, and we will handle each case with the utmost care to ensure a satisfying solution.

As we are delivering our goods according to FCA (Incoterms 2020), the buyer is responsible, at its own expense, for potentially insuring the goods against damage during the shipping period.